Terms and Conditions

• Processing Times

  Processing an evaluation frequently requires approximately fifteen (15) business days from the date that Alianza Academic Evaluations (ALIANZA) receives all required information, including all supporting documentation (diplomas, transcripts, etc.) related to the requested services, and payment in full for the evaluation and any additional requested services. Business days are Monday through Friday and exclude weekends and holidays.

  Although ALIANZA strives to meet or exceed the standard processing timeframe, the time to completion of the evaluation may vary depending on multiple factors. ALIANZA does not guarantee that the evaluation will be completed within a specific timeframe.

  Processing timelines depend on the timely receipt of required documentation from customers and third parties, including educational institutions and credential verification services. ALIANZA is not responsible for delays caused by institutions, government agencies, postal services, or electronic transcript providers.

• Required Documentation

  IMPORTANT: Do not send or have sent any academic documents to Alianza Academic Evaluations (ALIANZA) until you receive documentation instructions from our staff.

  After initiating services, an evaluator will review the file and email the customer with detailed instructions explaining which documents are required and how they must be submitted. Required documentation may vary by educational level, country of education, and the purpose of the evaluation.

  It is the customer's responsibility to obtain the documentation required. Generally, customers will need to request that the schools, colleges, or universities they attended provide official documents directly to ALIANZA through the institution’s official records process and/or via a reputable secure electronic document service such as Electronic Transcript Exchange (ETX), Digitary, TrueCopy, or similar services, as directed by ALIANZA.

  We strongly encourage customers to contact their institutions immediately after they receive the communication listing the required documentation in order to avoid delays in the evaluation process.

  If official or verified documentation cannot be provided, ALIANZA cannot provide an Official Evaluation. In these instances, ALIANZA may provide a Provisional Evaluation. This will clearly state that scanned or unofficial documentation was used to conduct the evaluation.

  Customers are responsible for obtaining all documentation required to complete their evaluation. Required academic records must be issued in the original language by the institution and transmitted through acceptable official channels as instructed by ALIANZA.

  Customers are responsible for ensuring that all information provided is complete and accurate. ALIANZA is not responsible for delays or revisions required due to incomplete, inaccurate, or omitted information submitted by the customer.

  Failure to provide the required documentation in a timely fashion will delay the completion of the evaluation. Customers must provide the required documentation. Refunds will not be granted based on a customer's inability to obtain the required documentation.

  ALIANZA reserves the right to determine the authenticity, sufficiency, and acceptability of all documents submitted.

• Translation of Required Documents

  ALIANZA requires all documents not issued in English to be translated into English. Any documents not submitted in English must be accompanied by an accurate, word-by-word translation.

  Translations must be provided by one of the following:

  1. the institution which issued the diploma, degree, transcripts, or marksheets,
  2. a translator who is a member of the American Translators Association (ATA),
  3. a translation from another recognized non-US professional translator or translation agency, or
  4. provided by Alianza Academic Evaluations (ALIANZA).

  ALIANZA will not accept translations conducted by the customer, or a friend or family member of the customer.

• Availability of Rush Requests

  Requests for "rush" services are subject to availability. If rush services are not available, customers will be notified and may choose from the following options:

  1. Request that the evaluation be completed in the standard timeframe and receive a refund of the rush service fees, or
  2. Cancel the request.

  Refunds of rush fees will be granted for late delivery on rush services if ALIANZA is unable to meet the rush processing timeframe.

• Records Review, Verification of Authenticity, and Disclosure of Fraud or Adverse Actions

  By using ALIANZA’s services, customers authorize ALIANZA and any of its agents to:

  1. Review all records related to the individual’s academic study,
  2. Take all steps needed to verify the authenticity of all such records to conduct the evaluation, including but not limited to contacting any relevant institutions, government authorities or ministries, testing services, or examination authorities for verification purposes and/or requesting any additional information needed to complete the evaluation report, and
  3. Disclose information and documents related to any adverse action taken with respect to the customer or services, the status of any evaluations, any other information obtained by ALIANZA, or the results and reasons for any adverse action to any person or organization designated by the customer or to any other recipient which is determined to have a legitimate interest in receiving the same (ex. government agencies, potential employers).

  ALIANZA reserves the right to verify all documents submitted for evaluation with the issuing authorities. In such cases, there may be a delay in the timely processing of an evaluation. ALIANZA will refund any rush fees if we elect to verify documents, but will not refund the evaluation fee. If ALIANZA verification determines that documents are altered, forged, or otherwise falsified, the request will be cancelled without refund and any intended recipients of the evaluation may be advised.

  Customers certify that all documents and information submitted to ALIANZA are authentic, complete, and unaltered. Submission of forged, altered, or misleading documents may result in immediate cancellation of services without refund and may be reported to relevant institutions, licensing boards, employers, or government authorities.

• Cancellations and Refunds

  Incomplete requests will be held active for up to one year following initiation of services. Evaluation fees are non-refundable once services have been initiated, as administrative processing begins immediately. Failure to provide adequate or required documentation, including official records requested from educational institutions, is not sufficient cause for a refund.

  If a customer is unable to supply the necessary documents at the time services are initiated, ALIANZA will keep the request active for up to twelve (12) months. During this period, customers may submit additional documents for review without incurring a new service fee. After twelve (12) months, if the required documents have not been received, the request may be closed.

• Payment Disputes and Chargebacks

  By using ALIANZA’s services, customers agree to first contact Alianza Academic Evaluations (ALIANZA) directly via email or regular mail to attempt to resolve any questions or concerns regarding services or charges before initiating a payment dispute or chargeback with their credit card provider or financial institution.

  Customers acknowledge that evaluation services involve administrative review, document analysis, and research that begin immediately after services are initiated. Initiating a chargeback for services already rendered may result in cancellation of services and suspension of any ongoing services.

  If a payment dispute or chargeback is initiated after services have begun, ALIANZA reserves the right to provide documentation to the payment processor demonstrating that the customer agreed to these Terms and Conditions at the time services were initiated.

• Lifespan of an Evaluation (5 Years)

  All finalized evaluations are valid for five years. Customers may request additional emailed copies of completed evaluations during that time at no charge. Additionally, during that time, mailed copies may be requested for an additional fee. The evaluation expires five years after the date of issue. Any requests for additional copies following the expiration date will require a new request and evaluation.

• Evaluations are Advisory Opinions

  ALIANZA employs seasoned evaluators who use the latest available international education research in making our recommendations for educational equivalency. All final evaluations are ADVISORY and NOT binding on any external agency or institution.

  Because evaluation conclusions depend on the structure, recognition, and academic content of the customer’s educational program, ALIANZA cannot predict or guarantee the outcome of an evaluation prior to completion of the review process.

  The final decision regarding admission, employment, licensure, certification, or recognition of academic credentials is made solely by the receiving institution or organization.

  ALIANZA cannot provide preliminary evaluations, unofficial opinions, or advance determinations of equivalency prior to the completion of a full evaluation review.

  ALIANZA does not guarantee that customers will receive an evaluation that assures the customer of a specific degree equivalency, certification, or recognition. As a result, no refunds will be made due to customers disagreeing with the outcome of the evaluation.

  Customers are responsible for confirming the type of evaluation required by the institution, licensing board, employer, or agency receiving the evaluation.

• Scope of Evaluation Services

  ALIANZA provides independent academic credential evaluation services based on the documents and information provided by the customer and issuing institutions.

  ALIANZA is not responsible for locating academic records, contacting institutions on behalf of customers to obtain documents, reconstructing incomplete academic histories, or providing services beyond the preparation of an evaluation report based on the documentation received.

  Customers are responsible for obtaining and providing all required documentation needed for the evaluation process.

• Limitation of Liability

  ALIANZA provides advisory opinions regarding academic equivalency based on the documentation available at the time of evaluation.

  ALIANZA shall not be liable for any decisions made by institutions, licensing boards, employers, government agencies, or other organizations based on the evaluation report.

  In no event shall ALIANZA's liability exceed the amount paid by the customer for the evaluation service.

• Liability for Mailed Documents

  Customers choosing to send documents to ALIANZA via mail are responsible for any documents lost in the mail or damaged in the shipping process. Customers agree to release ALIANZA from any liability for damages that result from shipping any official, original, or academic documents.

• Requesting Destruction of Documents

  Customers may request that their files and related evaluations be destroyed. Such requests must be made in writing by the customer. Upon review of such notification, ALIANZA will destroy all of the customer's documents and records (including any evaluation reports.)

• Right to Cancel Service

  ALIANZA strives to satisfy each client. However, ALIANZA reserves the right to cancel services in the event that:

  1. A customer exhibits unprofessional behavior (as determined by ALIANZA), or
  2. After multiple attempts by the customer or the evaluator to gather the needed information, sufficient documentation has not been provided to complete the evaluation.

  In such instances, no refund will be provided to the customer.

• Modification of Policies

  ALIANZA reserves the right to update or modify these Terms and Conditions at any time. The terms in effect at the time services are initiated will apply to those services.

Acceptance of Privacy Policy

By using our services, you consent to the collection, use, retention, and processing of your information in accordance with Alianza Academic Evaluations’ Privacy Policy, available at: https://alianzaeval.com/privacy-policy-us/.